From: route@monster.com
Sent: Saturday, September 26, 2015 12:53 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Agile Project Manager
This resume has been forwarded to
you at the request of Monster User xapeix01
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Phone: 832.741.3244 / Email: mathemo@hotmail.com Mohan Mathew PMP®
professional summary
§ Over 18 years of experience in IT
Project Management, Infrastructure, Application development, Quality
processes and Enhancement projects. § Extensive knowledge of System
Development Life Cycle (SDLC), test, implementation, installation and support
§ In-Depth knowledge of PMBOK
Methodology; have used PMBOK methodology for projects related to Retail
Industries, Healthcare, Brokerage, Telecommunications, Banks and Financial
Services § Extensive experience in Scrums,
Agile Process and Methodology § Used Clarity and Version One for
project management activities like scheduling, portfolio management,
tracking, resource management, billing, defect analysis and timesheet entries § Implemented ITIL Process for
Help Desk / Incident Management / Problem Management / Change Management /
Capacity Management § Knowledge of Microsoft Suite of
Products § In depth experience in writing
Business Specification Document (BSD), Functional Specification (FS) and
Technical Design Document (TDD) § Expertise in making presentation,
publishing status reports, capturing issues and risks, best practices and
lesson learnt document § Fully Acquainted with Capability
Maturity Models (CMM) and Six Sigma Processes § Involved in designing, creating and
managing databases, data modeling, creating data objects and partial DBA
activities Areas of expertise
§ Project ManagementCapability
Maturity Models BCP/DR, SDLC, Six Sigma, Clarity, Version 1, Software,
Engineering with FP Estimation, MS Project, Visio, QA/QC metrics, Defect
Tracking and Defect Analysis, Best Practices and Lessons Learnt, Metrics,
Risk And Issues § Customer Relationship Manager Tool: Real
Time Studio (RTS), Real Time Manager (RTM),Real Time Administration (RTA) § TechnologiesJava, PSM 1, IMS DB,
COBOL, C, C++,JCL, Endeavor, CA7, SAR, CA7, Intertest, SPUFI, Expeditor,
VSAM, Easytrieve, QMF, Vision Plus, CICS § Database ProgrammingDB2, Oracle,
RDB, Teradata, SQL Case Tools § Reporting interfacesCrystal Reports,
MS Access § Messaging MiddlewareIBM MQ Series § Banking and Financial ProductsRetail
banking Solution, Information Security and Audit Investment Banking, Trade
Order Processing System (TOPS), Bond Order Entry System certifications
§ Project Management Professional
(PMP) from Project Management Institute § Black Belt in Six Sigma § Certified Scrum Master (CSM) § Certified Software Quality Analyst
(CSQA) from Quality Assurance Institute (QAI) § Certified Software Testing
Expert (CSTE) from Quality Assurance Institute (QAI) professional experience
at&t - dallas, texas 11/2013 - 08/2015
Project Manager / scrum master – online order capture
engine / search
Project
– Worked as a Project Manager for the Digital Platform Engineering (DETS)
team in ATT. As part of DETS team, I was responsible for 2 projects - Search
and Order Capture Engine (OCE). Search allows customers to do global search
on ATT websites for different products. Currently, ATT uses different tools
to do their global search. There was a need to standardize the tool so that
it will give consistency to the Business users while analyzing the tool
results. The first step was to identify all the tools which can cater to
requirements as defined by the business. The second step was to do the
evaluations of these tools based on a specific criteria. The objective was to
identify the best tool which can support the global search engine. The
evaluations included various factors like considering the cost, performance,
integrating with other systems, after sales support etc. After finalizing the
search engine, the next step was to implement the tool. This involved
implementing the product for new website and integrating the existing system
to the new product. As part
of OCE infrastructure project, we were involved in migration of on-premise
infrastructure to a new cloud solution for all voice communications services.
This involved setting up of different environments, adding Production and
disaster recovery (DR) servers, managing storage space, configuration of
servers, opening up the firewall with offshore, comprehensive testing of
servers, doing disaster recovery exercise, testing load balancer and
integration of cloud servers with other applications etc. Used CITRIX
software for opening up DMZ firewall with offshore. I was
also involved in STAR program, which involved integration of ATT with Direct
TV (DTV). Also, worked as a release manager for OCE. This involves
coming out with detailed release schedule, monitoring the releases,
communication of release status to different stakeholders etc. Responsibilities: § Conduct daily status meeting with
all the team members to understand the state of all the task cards § Have retrospective meeting with team
members after end of each sprint § Release best practices and lessons
learned document at end of each phase § Issue escalation and resolution with
team, coordination with various teams like the In-house development team,
vendor, contractors etc. § Create Risk and Issue document after
consultation with the Business Analyst and other team members § Status report to all the
stakeholders and management § Organize cross training of team
members and users § Was involved in managing document
change control § Partially involved in validating the
system end-to-end testing to make sure the system meets the approved
functionality. Rackspace Hosting Inc (CLOUD COMPANY) – San Antonio, Texas
11/2012 – 10/2013
Project Manager – Product Onboarding & Usage Team
Project
– Worked as a Project Manager for the Product Onboarding team. As part of the
Product Onboarding Group, was responsible for Onboarding of different
products for Rackspace. Some of the products were cloud files, load
balancers, Nova/Glance, cloud servers and cloud sites. Responsibility
involved coming out with a detailed production plan, scheduling, allocation
of resources to different tasks, timely issue escalation and resolutions,
completion of all test cycles and finally making sure that the product
Onboarded is compliant to Rackspace standard. Project
Manager for the Usage (USL) team; the Usage system collects data from Atom
Hopper, aggregates all the usages for different products / resources and
sends it to the Billing and Revenue (BRM) system for generation of invoices.
The project was done using Agile methodology. This involved having daily
standup meetings with the Usage team to discuss on the status of all the
products that are being launched to production, any impediments, risk and
issue resolutions, testing timelines etc. Additionally, had retrospective
meetings after every sprint to discuss the best practices and lessons
learned. Version One was used as the project management tool. Also
involved in the PCI compliance process for one of the merchant programs. This
involves building and maintaining of secure network, protecting cardholder
data and implementing strong access control measures. Regular monitoring and
testing of the network was done as part of the PCI compliance process. Responsibilities: § Carry out all management activities
in planning, scheduling, task allocation and deliverables § Conduct daily status meeting with
all the team members to understand the state of all the service request § Release best practices and lessons
learned document at end of each phase § Issue escalation and resolution with
team, coordination with various teams like the In-house development team,
vendor, contractors etc. § Create Risk and Issue document after
consultation with the Business Analyst and other team members § Status report to all the
stakeholders and management § Make sure that system is compliant
to Rackspace standards Environment: Windows, C, C++, .Net, Oracle Capital One – Plano, Texas06/2011 – 10/2012
Project Manager – Business Intelligence / DATA
WAREHOUSING GROUP
Project
Name – Worked as a Project Manager for Business Intelligence /
Data Warehousing group. The project was divided into 3 different phases
called the Data Excellence Programs (DEP 1/2/3). The objective of the project
was to provide a 360 degree view of the customer data at an enterprise wide
level. This gave business users easy access to decision making process and
also a more informed, fact based decision. Additionally, the business could
gain greater control and ability to comply with business practices and
industry regulations. As part of data warehousing, we migrated all the
application and database from SQL to Teradata platform. As a Project Manager,
my involvement started from Project scoping till the final implementation.
This includes coming out with detailed project scope, creating detailed
project schedule / plan, allocating and managing the funds, capturing all the
issues and risks, getting all the required resources on time, coming out with
best practices and lesson learnt document at the end of each project/phase
etc. Clarity was used for all the Project Management activities; used Agile
and Waterfall model for all the projects. Agile Methodology involved creating
task cards for each task and placing them on the white board. The status of
the task cards are updated on a daily basis through a stand-up meeting we have
with the entire team. The cards are moved from one phase of the next
phase as and when the task completes. All the risk and barriers were
discussed in the stand-up meeting and were highlighted with a red card.
For agile based project, the duration of each sprint was kept at 3 weeks. All
the cards were replaced with new tasks at the end of each sprint. Different
graphs were drawn at the end of the each sprint like the velocity graph, burn
down charts, Gantt charts etc. For waterfall base project, the teams have
status meeting on a weekly basis and updates were made to the project plan /
status. A status report was sent to all the stakeholders highlighting the
status of the project. Also, role involved making sure that all the projects
are compliant to the Capital One standards. Worked
as a Scrum Master for different teams within Capital One. This involved
arranging scrum of scrum meetings with different groups of Capital One,
coming out with product backlogs, reviewing / updating backlogs and helping
teams use agile values and practices to deliver value to the organization.
Additionally, I was also involved in coaching the team on Agile process and
methodology and use Agile techniques to confront delivery problems as they
occur. This was done both at an individual level and the whole team
level. I was also involved in preparing release plans and release
planning meeting. Responsibilities: § Had retrospective meetings with all
the team members on a weekly basis § Released risk and issue document
after consultation with all the team members § Released a status report on a weekly
basis § Conducted stand-ups meeting with all
the team members on a daily basis § Created task cards and updated them
on a daily basis § Released different metrics like
velocity graphs, burn down chart, utilization ratio etc. § Weekly status report to all the
stakeholders and management Environment: Ab Initio, Teradata, Oracle, Unix Capital One, Plano, texas09/2010 – 05/2011
infrastructure
Project Manager – solution engineering team
Project
Name – Worked a Project Manager for distributed Infrastructure group.
This included migrating to MS-Outlook from Lotus notes, upgrading
organization to SharePoint 10, integrating an acquired company into DTCC
network/environment. Additionally, I was involved in managing the Disaster
Recovery exercise, upgrading SWIFT and the security recertification, server
and storage upgrades and network enhancements. The responsibility included
managing storage requirements, server remediation, contingency testing,
server builds, moves and decommissions, data center consolidation and budget
forecasting. Also, responsible for coordinating server inventories and
reallocations, inbound and outbound feed discovery and managing business side
infrastructure efforts. Responsibilities: § Created and maintained schedules § Come out with a detailed scope
document § Issued escalation and resolution
with all the team members § Captured all the risk and issues § Meeting with the Production support
to schedule the releases § Released status report on a weekly
basis and sent it to all the stake holders § Created and monitored release
schedule Capital One, Richmond, Virginia01/2010
– 08/2010
infrastructure
Project Manager – corporate real estate
Project
Name – Worked as a Infrastructure Project Manager for Corporate Real
Estate (CRE) group within Capital One. This was an infrastructure based
project which involved adding / moving servers, increasing storage spaces,
upgrading CRE software etc. As part of CRE group, worked for four
different systems within Capital One – Voice Response Unit (VRU), Chordiant,
ProphIT and platform optimization. Responsibility started from
inception till the final release. This includes creating / updating the
schedule, creating the scope, capturing the risks, getting all the required
resources etc. Responsibility also included making sure that the projects are
100 percent compliant to the Capital One standards. Additionally, come
out with different standards of making processes more efficient and
effective. Also partially involved in creating / monitoring release
schedules. Responsibilities: § Created and maintained project plan § Released with a detailed scope
document § Issued escalation and resolution
with all the team members § Captured all the risk and issues § Collected all the required resources
§ Released status report on a weekly
basis and sent it to all the stake holders § Conducted status meeting with all
the team members to identify the state of the project § Created different standards to make
the process more efficient and effective § Created and monitored release
schedule § Made sure that the project was
compliant to the Capital One standards Capital One – Richmond, Virginia04/2007 – 12/2009
infrastructure Project Manager – customer maintenance Center
Project
Name – Worked as an Infrastructure Project Manager for Customer
Maintenance Center (CMC) of Capital One. This included server and storage
installations, environment upgrades and data center migrations. Affinium, a
third party tool from Unica was used as the customer relationship management
(CRM) tool for CMC. Multiple upgrades were made to Affinium. This included
making server consolidations, adding server spaces, reallocations and adding
patches to software. The CMC applications were later extended to offshore.
This included opening up the firewall and giving access to Capital One
Internal Network (COIN) to offshore. The access to offshore was done through
CITRIX. As part of this Infrastructure project, I was also involved in doing
Oracle Upgrade to 10g (from 9i). This involved having multiple meetings with
Integrated Production support (IPS) group to schedule for the downtime of
Production box while the upgrade was going on. Additionally, I was involved
in creating all the change order / work orders for the Production upgrade and
making sure these are approved before the upgrade happens. Responsibilities: § Created all the task cards for each
sprint and making updates to the task cards § For agile project, had stand-up
meetings with all the team members on a daily basis § Conducted retrospective meetings
with all the team members at end of sprint § Captured all the risk and issue
within the project § Released status report on a weekly
basis and sending it to all the stake holders § Got sign off on the test plan and
test cases from the users § Worked as a Release Manager § For agile projects, released
different metrics like the velocity graphs, burn down graphs etc. HSBC Retail Services06/2006 – 03/2007
Project Manager
Project
Name – Credit Management System (CMS), Credit Holder Account Maintenance
System (CHAMP), System New Application Processing (SNAP). CMS involved
portfolio management, new product launch, maintenance and enhancement,
interface development and Production Support. The Enhancement and Conversion
was done using Vision Plus on mainframe. Champs and SNAP is a front-end
application using Power Builder as the front end application and Oracle as
the back-end database. This involved enhancement and modifications to the front
end screens. Responsibilities: § Involved in the business requirement
study, design and data analysis of the legacy system, Understanding and
providing system requirements § Carried out all management
activities in planning, task allocation, deliverables to client and regular
status meeting with Client Top Management and Stakeholders § Technology solutions proposal and
review for the project and Information Security management and Implementation
with Audits § Issued escalation and resolution
with team, Co-ordination with various team like In-House development team,
vendor, contractors etc. § Expert in creating Use Cases,
Sequence Diagrams, Activity Diagrams, Collaboration Diagrams, Analyzing and
drafting Business Requirement Documents (BRD) and Functional Requirement
Documents § Analysis, Design Review of the
product to meet the requirements and review of functionality /deliverables
for completeness and correctness, project issues tracking, planning status
reporting to Client Top Management § Managed and provided technical
support to the team for on time delivery § Used Clarity for Project related activities
like scheduling, tracking, monitoring, resource management, timesheet
entries, billing etc. § Formulated and documented business
requirements to support new product initiatives that support strategic plan
and customer initiatives Environment: Vision plus, PowerBuilder, Oracle, DB2,
Cobol, Mainframe, Unix Citi Group, Texas, US01/2005 – 05/2006
INFRASTRUCTURE Project Manager
Project
Name – Project Sawgrass (Desktop Re-engineering), and Credit Risk Early
Warning (CREW), Customer Relationship Manager – Worked as an Infrastructure
Project Manager for Desktop Re-engineering project. This involved
Re-engineering of all the desktop based applications. Project included
application upgrades, virtualization, consolidation and expansion of
infrastructure servers, storage and network for electronic fund transfer. Responsibilities: § Managed multi projects and provided
technical support to the team for on time delivery § Gathered users requirements,
business requirements, functional requirements and documented them to create
business rules and business process diagrams thru interviews/JAD questioners § Gap Analysis & Assessment of
existing processes and ITIL processes § Led the requirement study on
application portfolio management; the study includes capacity management, SOX
documentation and Implementation of Best Practices ITIL Framework and BCP/DR
planning § Defined Project Charter and
Statement of work § Created and maintained Project Plan § Reported to senior management on the
project status / Issues § Selected / acquired the project team
members § Prepared the Weekly/Monthly status
reports § Conducted team meeting and published
meeting notes § Managed the expectation of Business
Users / Management /Stake Holders § Managed the Testing – Unit Testing /
User Acceptance Testing/ Regression testing, Production Support after
Implementation and Training § Data Center and Disaster Recovery
Site Setup and Deployment § Responsible for technical consultation
to E.piphany CRM tool; this involved customizing the tool for Citigroup,
entering campaigns, creating offers, qualifications, arbitration and defining
methods § Comprehensive testing to ensure that
the correct offers were sent to the customers § Generated different type of metrics
for a detailed analysis of offers § Provided information, analysis,
projection, assessment, reports and other forms of consultation to key
stakeholders Environment:
E.piphany
Real time Studio (RTS), Real time Manager (RTM), Java, Oracle SQL*Plus Experian INC, CA, US05/2003 – 12/2004
Project Manager
Project
Name – Advanced Data
Management (ADM) solution – The project involved Database Solution (DBS) to
various customers of Experian. Some of the customers were Nextel, Verizon and
Meridith. The purpose of this solution is to receive, filter, convert,
standardize, enhance and assign persistent keys to all the customers. This
involved standardization of all the address. This essentially helped
integrate data from disparate sources thereby enabling them to identify their
potential customers. Responsibilities: § Business Analysis with Functional
Team for Application Solution and review for target platform considerations
with various options, priority and recommendations § Involved in the entire SDLC
involving requirement gathering, estimation, design, coding, testing,
implementation and post implementation support § Gathered users requirements,
business requirements, functional requirements and documented them to create
business rules and business process diagrams thru interviews/JAD questioners § Program Management to carry out all
management activities in planning, task allocation, deliverables to client
and regular status meeting with Client Top Management and Stakeholders § Carried out Software Change and
Configuration Management (SCM) using Endeavor § Used Defect tracking and Defect
analysis using Integrated Process Management tool (IPMS) § Technology solutions proposal and
project Analysis reviews with team co-ordination § Designed review and approval, roll
out, and post implementation support § Project issues such as tracking,
planning status reporting to Client Top Management § Incident Management / Problem
Management/ Help Desk management § Implementation of change management
process § Supervision of Data Processing/Batch
processing § Co-ordinated with system admin and
DBA team for partial DBA activities § Developed and conducted training
program for Senior Management for ITIL awareness and Information Systems
Security Audit § Management of Hardware and Software
Vendors Environment: C, C++, DB2, COBOL, Endeavor, VSAM American Honda Finance Corporation – CA, US05/2002 –
04/2003
Business Analyst
American
Honda Finance – a captive finance for Honda had 2 different systems for
Retail and Lease of cars. These were legacy systems and had their own limitation;
there was a need to move towards a more integrated system which could support
the existing functionality and also the added functionality to support the
growing business. Worked as a Business Analyst in American Honda
Finance Corporation. The work also involved interacting with all the dealers
of Honda to understand their requirement. The requirements were enhancements
and/or modifications to the existing systems. All the requirements were
consolidated into one business requirement document and then translated into
a Detailed Definition document. The detailed definition document was used by
the technical group of Honda for the development and testing. The job
involved understanding the current functionality of the system, doing gap
analysis of existing system with the new system, understanding the limitation
of the legacy system and seeing that the limitation is catered to in the new
proposed system. Environment: C, C++, DB2, COBOL, and MQSI, Endeavor American Express (AMEX) – AZ, US05/2001
– 04/2002
Production
Support
Worked
in Global Network System (GNS) – a division of Amex; involved in a 24x7
production support on Mainframe. Team supported over 20 different
applications. The work involved doing preventive and corrective maintenance
of all the jobs of AMEX. The applications were on COBOL, DB2 and IMS.
Developed tools which helped us do a better support job of various problem tickets.
Different metrics were provided to Amex like the performance of various jobs,
monthly trend analysis, aging analysis, causal analysis etc. Environment: COBOL, DB2, VSAM, and IMS Pershing Technology Group – NJ, US09/1998
– 03/2001
Project
Leader
Pershing
Technology Group (PTG) is a subsidiary of Donaldson, Lufkin and Jenrette
Securities Corporation - a leading investment banking and securities firm. It
is a leading provider of comprehensive brokerage and clearing services along
with extensive range of investment products. It serves more than 550
financial organizations worldwide comprising of Banks, Brokerage firms,
Institutional and Investment firms. Worked
as a Project Leader to Pershing Technology. This involved understanding
Business Requirement, participate in day to day activities, resource planning
and allocation, effort estimation, meeting project deadlines and budgeting.
Some of the systems handled were Trade Order Processing (TOPS), Bond Order
Entry System (BOES) and Purchase and Sales (P&S). All the applications
were on mainframe using DB2 as the backend database and COBOL as the
front-end language. Environment: COBOL, DB2, VSAM, and IMS Gap INC, US07/1996 – 09/1998
Gap Inc,
a leading garment industry was in the process of expanding its business.
Because of it expansion, Gap had to make major changes to many of its
systems. The motivation for this expansion was the fast growing business of
its client and the consequent need for the existing system to cater to the
restructure business and for future requirement. The systems were found to
require greater flexibility and design enhancements. A lot of gaps were found
in the system which required to be filled. Involved in the Merchandising
Hierarchy Restructure (MHR) project for GAP. One of the primary aims of
the projects was to expand the scope of corporation field from the existing
two digits field to three digit field. This involved making major
changes to some of the subsystems like removing all the hard coding codes in
the programs to make it more generic, converting IMS programs to DB2,
converting all EASYTRIEVE programs to COBOL, re-classing all the VSAM
programs etc. One of the initiatives of this project was to provide round the
clock access for users to the information. This meant making modification to
the systems to be more robust and error tolerant. This also involved
analyzing the existing program and evaluating the modification required,
restructuring some of the databases and taking quality related activities. Environment: COBOL, IMS, DB2, and VSAM Education
§ Master of Computer Application (MCA) o
National
Institute of Technology, India § Master of Business Administration
(MBA) o
Symbiosis
Institute of Technology, India Courses Attended:
§ Certified Course in Implementing CRM
tool - E.piphany Real Time Studio (RTS) o
The
course was on implementing E.piphany Real Time Studio – involved entering
offers, creating campaigns, developing qualifications, arbitration,
activation and testing § Certified Course in Using CRM tool -
E.piphany Real Time Manager (RTM) o
The
course covered mainly on the use of E.piphany Real time Manager (RTM); RTM
was used for entering offers, campaigns and qualifications |
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